Provides guidance to suppliers of services and products in identifying and understanding customer expectations as a focal aspect of the design and development of services, products and systems to achieve customer satisfaction.
More Standards PDF
AS 3198-1990
$28.00 $57.00
AS 3120-1990
$20.00 $40.00
AS 2870.2-1990
$36.00 $72.00
AS 3182-1990
$20.00 $40.00