Provides guidance to suppliers of services and products in identifying and understanding customer expectations as a focal aspect of the design and development of services, products and systems to achieve customer satisfaction.
More Standards PDF
AS 2698.3-1990
$25.00 $50.00
AS 3778.4.5-1991
$18.00 $36.00
AS 2183-1991
$18.00 $36.00
AS 3984-1991
$39.00 $79.00