BS BIP 2222:2012

Complaints management. Turning negatives into positives (including BS ISO 10002:2004 and BS ISO 10003:2007)

BSI Group , 06/30/2012

Publisher: BS

File Format: PDF

$209.00$419.00

Description

Cross References:ISO 10002:2004BS EN ISO 19011:2011BS ISO 10003:2007ISO 10002:2004ISO 9000:2005ISO 9001:2000ISO 9004:2000ISO 19011:2002ISO/IEC Guide 71:2001ISO 9001ISO 9004:2000ISO 10001ISO 10002:2004ISO 10015ISO/IEC Guide 37

Published: 06/30/2012

Pages: 348

ISBN: 9780580765537

Language: English

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