This document:
— uses the set of indicators for process performance and process capability;— helps to collect the objective evidence that enables an assessor to determine the process ratings;— helps to assess the result of the process capability level;— serves as a measurement framework for processes and provides an organization maturity modelfor ITES-BPO organizations delivering the services;— is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors,external assessors, ITES-BPO service providers and ITES-BPO service customers;— supports the performance assessment by providing a framework to measure and derive capabilityand organization maturity levels.Cross References:ISO/IEC 30105-4:2016ISO/IEC 29169:2016ISO/IEC 30105-3:2016ISO/IEC 33001:2015ISO/IEC 30105-1:2016ISO/IEC 30105-2:2016ISO/IEC 33002:2015
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