This manual provides basic training in water utility management and organizational structure.
Designed for new managers and supervisors, it covers all areas of public water utility management:
-Organizational structure
-Financial management
-Customer service
-Operations and maintenance
-Safety and security
-Emergency planning
-Human resources
-Information systems
-Legal and regulatory issues
-Public communications
Designed for new managers and supervisors, it covers all areas of public water utility management:
-Organizational structure
-Financial management
-Customer service
-Operations and maintenance
-Safety and security
-Emergency planning
-Human resources
-Information systems
-Legal and regulatory issues
-Public communications
AWWA M5 History
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